Warning

Risk of over heating and potential fire.

OSO is changing the electric cable on the Super Series.

Are you affected?

I have a heater like this

Choose

My heater looks different

Choose
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Which heater do you have?

Fill in the last 3 digits of your Product No. (7 digits).
Product No. that doest not begin with 800 0 are not affected.
If you don't have a Product No. select your Product Type directly in the list below instead
Product type Product No.
If your Product Type or Product No. is not on the list, you are not affected
Next I Don't Have any of these

How to find the label?

The label is on top of the heater,
under the removable grey lid.

The information we need
is located here.

I can't find the label
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When was your heater manufactured?

My Production No. (date) is:

How to find the label?

The label is on top of the heater,
under the removable grey lid.

The information we need
is located here.

I can't find the label
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CHECK IF YOU ARE AFFECTED BY DOING
A VISUAL INSPECTION

For simple guidance, see our video here

Step 1

Unplug your heater from the wall socket, or
switch off the circuit breaker.

Step 2

Unscrew with a Philips screwdriver
and remove the cover.

My heater has

Black plastic connection

Choose

White clips with insulated electric cable

Choose
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You are not affected

Your product is not affected.
This warning only concers heaters in the Super series
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You are not affected

Your product is not affected.
Your product is manufactured after the warning period and already has the new, secure solution.
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You are not affected

Your product is either manufactured after the warning period,
or you have already changed to the new, secure solution.
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You are affected,
or have a heater that has an older connection.

Before proceeding, check the electrical connection for discoloration and smell.

See video here for simple guidance

Video

If everything is ok, screw the cover back on, plug the heater back in and complete registration.

If something is wrong, contact OSO immediately at ledning@oso.no / 32256520
Go to
registration
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THANK YOU

We now have all the information needed, and will send you a new cable kit as soon as you complete the registration.

Used for external submissions.